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Refund and Returns Policy

At Monte Maestro, we take pride in the quality of our specialty coffee and the craftsmanship of our goods. If you are not entirely satisfied with your purchase, we’re here to help.

1. Coffee Products (Beans & Grounds)

Due to the perishable nature of coffee, we do not accept returns on coffee beans. We want you to enjoy the freshest roast possible, and once a bag leaves our facility, we cannot guarantee its shelf life for resale.

  • Damaged or Wrong Item: If your coffee bag arrives damaged during transit or if you received the wrong roast/grind, please contact us at info@montemaestrocoffee.com within 7 days of delivery. Please include your order number and a photo of the item. We will ship a replacement immediately at no extra cost to you.

  • Satisfaction: If you are unhappy with the flavor profile, let us know! While we can’t accept a return, we value your feedback as a “Master” and may offer a discount or a different suggestion for your next ritual.

2. Merchandise & Accessories (Stickers, Gear)

For non-perishable items like our Sticker Packs, we offer a 30-day return policy.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (stickers must not be peeled or applied).

  • Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

3. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a technical good for the same item, send us an email at info@montemaestrocoffee.com.

5. Lost or Stolen Packages

Monte Maestro is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will do our best to help you file a claim with the carrier.